More than 90% of the world's computers run a Windows Desktop Support
Work area support is accessible for State of Illinois claimed end client gadgets (PCs, note pad PCs, portable tablet PCs, meager customer terminals, screens, docking stations, outside media drives and framework printers) that dwell in the client condition and access the State of Illinois' business frameworks.
DoIT will guarantee clients approach State of Illinois applications they have to play out their activity work from their gadget just as guarantee fringe gadgets work as planned. End client bolster covers the design, establishment, network, support, investigating, break/fix and overhauls of the gadgets.
Furthermore through this administration, organizations can buy Microsoft Office 365 programming licenses.
Item Features and Descriptions
Standard
End User Support: Hardware Installation/Setup
Beginning arrangement. setup and establishment of PC equipment and peripherals (Desktop Computers, Notebook Computers, Mobile Tablet Computers, Thin Client Terminals and Monitors are advertised)
Introductory arrangement, design and establishment of gadget working frameworks. PCs will be preconfigured with Microsoft Windows 10. PC hardware is charged independently
End User Support: Software Installation/Setup
Initial arrangement, setup and establishment of use programming
End User Support: Computer Security
Client ID organization
Web security
Content sifting
Hostile to infection insurance
Hard Disk Encryption (PCs)
Incorporated document/information stockpiling with reinforcement and recuperation assurance
Security accessible for existing and new PCs (PC must be perfect with the Windows 10 working framework)
End User Support: Computer Support
Move, include and change demands
Resource the board support. Stock data will be utilized to follow hardware relating to includes, moves and moves to surplus and to lead yearly inventories for confirmation
End User Support: Troubleshooting and Maintenance
Troubleshooting and support of work area gear is incorporated
Investigating of system availability from the work area to the closest system association point (i.e., remote passageway, VoIP telephone, oversaw work area switch, information jack, and so on.) to ensure there is access to arrange record frameworks and printers
Working System Support: Maintenance, Troubleshooting, Software Updates
Working framework
Hostile to infection refreshes
Bolster packs
System printing
May require negligible client association at the PC
Flimsy Clients
Flimsy Client Use Cases
Before a client considers setting orders for Thin Clients, it might be useful to have a general comprehension of which kinds of clients would be better off, as far as profitability and productivity, by Thin Client gadgets.
It is suggested that potential clients survey the Use Cases archive preceding planning for Thin Client orders. The report might be gotten to in the right-hand section of this page under the Thin Client class.
Software Licenses
MS Office 365 Government E3 (Includes the new Office 2016 Apps)
Word
Exceed expectations incorporating use with Power Query, Power Pivot and 3D Maps Business Intelligence instruments
PowerPoint
Viewpoint
SharePoint
Access
Distributer
OneNote
Office Online
Microsoft FastTrack for Office 365
Membership incorporates refreshes
Single sign-on just as Active Directory synchronization
Non-Standard
Programming and equipment designs and peripherals are possibly accessible, However, they will be given/upheld on a for each case premise and subject to endorsement and suitable charges.
MSEA Standard licenses are not, at this point accessible.
Equipment Purchasing and Ownership
All new PC gear will be secured by DoIT, labeled with DoIT stock labels and become the property of DoIT
Backing for Telecommuters
DoIT offers CITRIX programming backing to remote workers at the home utilizing non-State possessed gear
Requesting and Provisioning
Service can be obtained, changed or dropped by choosing the "Request Services" button close to the highest point of the correct sheet.
DoIT Responsibilities
Administration provisioning and execution
Occurrence goals
Routine upkeep
Keep up appropriate merchant contracts for items and administrations gave
Keep up supply of new and utilized PC hardware
Inform clients through the DoIT change the board procedure of any item changes
Give warnings of booked personal time preceding updates or upkeep at whatever point conceivable
Give quarterly gadget tallies to charging purposes
Help business chiefs assess and select items and administrations
Set up the File/Print condition
Office Responsibilities
Create and actualize organization administration to guarantee staff consistence with DoIT occurrence announcing and demand necessities
Confirm charging proclamation is right every month
Affirm gadget checks gave by DoIT to charging purposes
Buy programming licenses required for DoIT support
Keep up any evidence of licensure for non-standard applications
Consent to have all hardware labeled with DoIT labels and become DoIT property
Utilized hardware demands must be submitted by means of the ESR procedure
Submit demand for new gadgets right off the bat in the arranging procedure to permit time for obtainment and site arranging
Forestall physical movement of PC hardware by Agency staff
Forestall establishment of individual programming by Agency staff
Forestall establishment of State of Illinois-possessed programming without endorsement/heading of DoIT End User Computing
Guarantee GOMB pre-endorsement on all new PC and flimsy customer hardware orders
Clear out old or unused documents put away on record servers
Surplus old PC and dainty customer hardware
Solicitation unused or under-used programming be expelled so it tends to be introduced for different clients without extra expenses
Paying for hardware
Defend DoIT possessed resources
Help with yearly stock compromise
Administration Levels and Metrics
Administration Fulfillment/Provisioning
Staff will react to support demands during the distributed business hours. DoIT focuses to arrangement this administration as follows:
Standard gadget introduced inside 30 days
Non-Standard gadget introduced inside 90 days
New worker inside 10 days
Gear move inside 21 days
Include standard programming inside 14 days
Occurrence Response and Resolution
All occurrences answered to DoIT will be caught in the DoIT administration the executives ticketing framework and tended to as indicated by the Incident Management Guidelines.
To report an episode, click here Report Problems Form or contact the DoIT Service Desk at 217-524-3648 (Springfield) or 312-814-3648 (Chicago).
Administration Availability
This administration will be accessible Monday through Friday 8 AM to 5PM, except if in any case mentioned or booked.
Work area support is accessible for State of Illinois claimed end client gadgets (PCs, note pad PCs, portable tablet PCs, meager customer terminals, screens, docking stations, outside media drives and framework printers) that dwell in the client condition and access the State of Illinois' business frameworks.
DoIT will guarantee clients approach State of Illinois applications they have to play out their activity work from their gadget just as guarantee fringe gadgets work as planned. End client bolster covers the design, establishment, network, support, investigating, break/fix and overhauls of the gadgets.
Furthermore through this administration, organizations can buy Microsoft Office 365 programming licenses.
Item Features and Descriptions
Standard
End User Support: Hardware Installation/Setup
Beginning arrangement. setup and establishment of PC equipment and peripherals (Desktop Computers, Notebook Computers, Mobile Tablet Computers, Thin Client Terminals and Monitors are advertised)
Introductory arrangement, design and establishment of gadget working frameworks. PCs will be preconfigured with Microsoft Windows 10. PC hardware is charged independently
End User Support: Software Installation/Setup
Initial arrangement, setup and establishment of use programming
End User Support: Computer Security
Client ID organization
Web security
Content sifting
Hostile to infection insurance
Hard Disk Encryption (PCs)
Incorporated document/information stockpiling with reinforcement and recuperation assurance
Security accessible for existing and new PCs (PC must be perfect with the Windows 10 working framework)
End User Support: Computer Support
Move, include and change demands
Resource the board support. Stock data will be utilized to follow hardware relating to includes, moves and moves to surplus and to lead yearly inventories for confirmation
End User Support: Troubleshooting and Maintenance
Troubleshooting and support of work area gear is incorporated
Investigating of system availability from the work area to the closest system association point (i.e., remote passageway, VoIP telephone, oversaw work area switch, information jack, and so on.) to ensure there is access to arrange record frameworks and printers
Working System Support: Maintenance, Troubleshooting, Software Updates
Working framework
Hostile to infection refreshes
Bolster packs
System printing
May require negligible client association at the PC
Flimsy Clients
Flimsy Client Use Cases
Before a client considers setting orders for Thin Clients, it might be useful to have a general comprehension of which kinds of clients would be better off, as far as profitability and productivity, by Thin Client gadgets.
It is suggested that potential clients survey the Use Cases archive preceding planning for Thin Client orders. The report might be gotten to in the right-hand section of this page under the Thin Client class.
Software Licenses
MS Office 365 Government E3 (Includes the new Office 2016 Apps)
Word
Exceed expectations incorporating use with Power Query, Power Pivot and 3D Maps Business Intelligence instruments
PowerPoint
Viewpoint
SharePoint
Access
Distributer
OneNote
Office Online
Microsoft FastTrack for Office 365
Membership incorporates refreshes
Single sign-on just as Active Directory synchronization
Non-Standard
Programming and equipment designs and peripherals are possibly accessible, However, they will be given/upheld on a for each case premise and subject to endorsement and suitable charges.
MSEA Standard licenses are not, at this point accessible.
Equipment Purchasing and Ownership
All new PC gear will be secured by DoIT, labeled with DoIT stock labels and become the property of DoIT
Backing for Telecommuters
DoIT offers CITRIX programming backing to remote workers at the home utilizing non-State possessed gear
Requesting and Provisioning
Service can be obtained, changed or dropped by choosing the "Request Services" button close to the highest point of the correct sheet.
DoIT Responsibilities
Administration provisioning and execution
Occurrence goals
Routine upkeep
Keep up appropriate merchant contracts for items and administrations gave
Keep up supply of new and utilized PC hardware
Inform clients through the DoIT change the board procedure of any item changes
Give warnings of booked personal time preceding updates or upkeep at whatever point conceivable
Give quarterly gadget tallies to charging purposes
Help business chiefs assess and select items and administrations
Set up the File/Print condition
Office Responsibilities
Create and actualize organization administration to guarantee staff consistence with DoIT occurrence announcing and demand necessities
Confirm charging proclamation is right every month
Affirm gadget checks gave by DoIT to charging purposes
Buy programming licenses required for DoIT support
Keep up any evidence of licensure for non-standard applications
Consent to have all hardware labeled with DoIT labels and become DoIT property
Utilized hardware demands must be submitted by means of the ESR procedure
Submit demand for new gadgets right off the bat in the arranging procedure to permit time for obtainment and site arranging
Forestall physical movement of PC hardware by Agency staff
Forestall establishment of individual programming by Agency staff
Forestall establishment of State of Illinois-possessed programming without endorsement/heading of DoIT End User Computing
Guarantee GOMB pre-endorsement on all new PC and flimsy customer hardware orders
Clear out old or unused documents put away on record servers
Surplus old PC and dainty customer hardware
Solicitation unused or under-used programming be expelled so it tends to be introduced for different clients without extra expenses
Paying for hardware
Defend DoIT possessed resources
Help with yearly stock compromise
Administration Levels and Metrics
Administration Fulfillment/Provisioning
Staff will react to support demands during the distributed business hours. DoIT focuses to arrangement this administration as follows:
Standard gadget introduced inside 30 days
Non-Standard gadget introduced inside 90 days
New worker inside 10 days
Gear move inside 21 days
Include standard programming inside 14 days
Occurrence Response and Resolution
All occurrences answered to DoIT will be caught in the DoIT administration the executives ticketing framework and tended to as indicated by the Incident Management Guidelines.
To report an episode, click here Report Problems Form or contact the DoIT Service Desk at 217-524-3648 (Springfield) or 312-814-3648 (Chicago).
Administration Availability
This administration will be accessible Monday through Friday 8 AM to 5PM, except if in any case mentioned or booked.
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